[He wasn't, but he wasn't going to admit it. In addition to that, Gladio is assisting him in writing this and his friend is subtly tweaking it so it sounds more polite.]

Good to hear from you again Era,

Everyone has their own emotional minefields. I didn't mean to step so carelessly through yours. Would you be willing to explain to me what happened? I can offer you drinks and fresh chips as our replicator keeps giving us potatoes with everything we request. Or if you prefer, I'd be happy to come by and get the hot chocolate I had to delay on. Also, I'm very handy at repairing walls should you need it.

Sincerely,
Tony